Workplace Support Engineer – Amstelveen

Job type: Full Time – Permanent

Start Date: As soon as possible

Job Location: Amstelveen – NL

Let’s talk about the role:

Making a difference with reliable and user-friendly digital workplace services
Our Workplace Services team is responsible for the digital workplace of all 650+ MSAISE employees in Europe. We ensure that our colleagues can work simply and safely with any device, wherever they are. We deliver services that are vital to MSAISE’s business operations, so when working for our team, you can make a tremendous impact! Are you up for it? We provide hardware (such as laptops & mobile solutions and video conferencing tools) and support a large variety of business productivity software, including collaboration services such as Teams, SharePoint and Outlook. We also support the infrastructure and 3rd line support for these services. 

To enable our ongoing success, we are constantly looking for experienced IT engineers with a passion for workplace services. Apply if you are interested and we will jointly find the best fit for you in our organization! As an IT Workplace Services Engineer, you ensure that the quality of our workplace services meets the needs of the users, you support the management of the delivery of services from both internal service providers as well as third parties, and you will act as a service interface between the our AISE users and IT.

You will work closely with AISE application and infrastructure teams to ensure excellent service and support of infrastructure and applications across the business. You will coordinate major incidents and timely communications. You are working closely with the business to review and report on IT services based on metrics for workplace services and constantly are striving to improve the reliability and user-friendliness of our workplace services.

On a day to day basis, you will:

• You are maintaining and improving our services with our internal and 3rd party service providers to enhance our service, handling service-related exceptions and escalations. User satisfactions is key!
• You take ownership of incidents and facilitate the communication of incident updates to the different stakeholders provided by the support teams, and update in ticketing tool.
• You understand the AISE user experience of systems (laptops, network, applications etc) and act as a liaison between our users and IT and align on service levels and oversee IT service performance accordingly and step if improvement is required
• You contribute to building relationships with AISE user base and IT partners to facilitate the delivery of IT services and identifying opportunities to add business value
• You help drive continuous improvement of IT service delivery, IT performance and related service management toolset
• You manage internal and external service providers
• You will oversee and help facilitate upgrades, modifications and deployments of workplace services

Who are we looking for?

We are looking for IT experts with at least 3 years of experience in comparable roles and ideally the following qualifications and skills:

Education and experience

• You have a Bachelor’s degree IT education or diploma Vocational IT Education  with at least 3 years IT relevant work experience
• You have proven experience in managing insourced and outsourced workplace services at mid-sized to large organizations. Touching various disciplines in IT preferably service management, incident management, problem management
• You have a good knowledge in English language, oral and written. It is a bonus if you are willing to learn Dutch and/or French if required for your work location.
• Experience with Service Now is considered a plus.
• You should not shy away from having to work during the weekend occasionally if in case of urgent issues or hardware replacements or supporting post Business hours activities.
• ITIL certified preferred.

Personal skills

• In your previous roles, you were the ‘go-to-person’ for the users when encountering challenges. You are a genuine team player.
• You know how to manage stakeholders on all organisation levels, you can easily work together with them to achieve your goals. You can develop strong and collaborative partnerships with organizational leaders.
• You are proactive in recognizing risks and solving issues in close collaboration with the different IT teams and project owners.
• You constantly try to improve yourself. Furthermore, you like to challenge others to improve as well, and you train and/or coach them.
• You have a talent for effective communication and collaboration in an international environment, self-motivation and team-working capabilities
• You have strong customer orientation, problem-solving capabilities and a proactive approach
• You must aspire to a culture of service excellence: always putting the customer, our people and our business come first.

What you can expect from us:

• Competitive salary and benefits package.
• A role with impact.
• Flexible working policy.
• Strong focus on diversity, inclusion and equal opportunities.

About us

Unleash your potential at MS Amlin, where you step into a 400 year legacy of excellence. You’ll thrive in an environment of unparalleled expertise and
embrace a culture that’s not only rooted in Japanese heritage but also infused with a forward thinking vision for your success.

As our future employee not only will you get valuable exposure by joining us, but you’ll also get many opportunities to learn that will support you in shaping a rewarding career.

MS Amlin Insurance is a leading global reinsurer part of the global top 10 insurance group MS&AD, with three main legal entities operating in the Lloyd’s UK, Continental European and Bermudian markets. With more than 1800 people in more than 20 locations worldwide, we deliver a quality service for businesses facing the most complex risks. Our role places us at the forefront of the Property Casualty, Marine and Reinsurance markets.