Knowledge Management Coordinator – Brussels

Job type: Full Time – Permanent

Start Date: As soon as possible

Job Location: Brussels, BE

Let’s talk about the role:

Knowledge is the lifeblood of the MS Amlin Insurance organisation. We consider knowledge and a culture of jointly building on a base of knowledge as one of our key differentiators in the market and a vital asset for our employees.  

In recent times we have already seen numerous (decentralized) efforts dedicated to improving knowledge sharing between certain teams. We are now looking to bring together and align on these initiatives, to develop a more deliberate and centralized approach. 

Therefore, we have created a dedicated role for the management and promotion of knowledge within our organisation – The Knowledge Management Coordinator. He/she will be the central coordinator in the management of our internal knowledge and our internal knowledge management system (KMS) and be an important ambassador for our philosophy of differentiating ourselves through our knowledge culture. In essence, the Knowledge Management Coordinator will play a key role from a behavioural-, process- and content perspective in building a knowledge-driven culture and organisation.  

This role will formally be placed within our Operations team, with a dotted line to the Strategy department. For this role you will be closely working together with many stakeholders, such as internal business leaders, IT and our ‘Learning & Development’ department within HR. 

On a day to day basis, you will:

Be responsible for:

• Helping define and implement a strategy that focusses on establishing of a knowledge sharing culture and on improving knowledge management throughout our organization 
• Managing the change towards this knowledge sharing culture, and managing the resistance that such a change can bring – including stakeholder management on different levels 
• Mobilising and inspiring colleagues to use the KMS and share knowledge actively with each other, e.g. providing dashboards to team leads and gamifying the KMS to incentivize usage 
• Managing and improving the KMS – developing its features, its structure and user-friendliness and reporting on its usage, comparable to a Product Owner  
• Ensuring consistent quality, structure and accuracy of materials uploaded to the KMS 

Who are we looking for?

• Fluency in English and adequate knowledge of French and Dutch are required, knowledge of German would be an advantage 
• Ability to work collaboratively as part of a cross-functional team between HR, Strategy, Operations and our different business units  
• A real change agent, being able to bring colleagues across and mobilise them in a positive way 
• Strategic and result-oriented skills, and the ability to put strategy into well-defined and executable action plans 
• Strong understanding of knowledge management software and platforms, taxonomies, and metadata management 
• Demonstrated affinity and expertise with Microsoft365 file storage architecture (i.e. OneDrive, Teams and SharePoint) 
• Strong interpersonal and cultural awareness skills, and the ability to develop productive relationships across a wide range of stakeholders in a diverse, international environment 
• Strong orientation towards continuous improvement in user experience or customer service 
• Highly organized and excellent administrative skills 
• Familiarity with, and interest in, insurance or a different regulated sector would be an advantage 
• Familiarity with AI-tooling would be an advantage 

What you can expect from us:

• Competitive salary and benefits package.
• A role with impact.
• Flexible working policy.
• Strong focus on diversity, inclusion and equal opportunities.

About us

Unleash your potential at MS Amlin, where you step into a 400 year legacy of excellence. You’ll thrive in an environment of unparalleled expertise and
embrace a culture that’s not only rooted in Japanese heritage but also infused with a forward thinking vision for your success.

As our future employee not only will you get valuable exposure by joining us, but you’ll also get many opportunities to learn that will support you in shaping a rewarding career.

MS Amlin Insurance is a leading global reinsurer part of the global top 10 insurance group MS&AD, with three main legal entities operating in the Lloyd’s UK, Continental European and Bermudian markets. With more than 1800 people in more than 20 locations worldwide, we deliver a quality service for businesses facing the most complex risks. Our role places us at the forefront of the Property Casualty, Marine and Reinsurance markets.